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Where is the site?
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We are a 15 minute flat walk to gate D.
Click here for a link to the map
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Do you provide shuttles?
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I’m afraid we’re not permitted to transport guests across the festival car-park fields.
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Can you pick me up from the coach station.
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I’m afraid not – we recommend you get in a taxi at the taxi rank and book your return taxi well in advance (not during the festival).
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Will I get my deposit back if I don’t get a
ticket?
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You would get 50% of your deposit / 25% of the total back if you cancel before the final balance is due. We advise guests to secure tickets before booking accommodation.
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What is the deposit required?
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50%
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When will I need to pay my balance?
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End of March 2021
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Can I pay in instalments?
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I’m afraid not.
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What time is check in / out?
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Check-in Midday on Wednesday 23rd.
Check out 11am on Monday 28th 2021
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If I don’t want the tent for all 5 nights
is it cheaper?
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Because we can not re-let the tent for vacant nights I’m afraid not - it’s the same price no matter how many of the 5 nights you use it for.
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Can I arrive at any time?
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You can arrive any time from check-in time. We do close reception at around 10pm but we try to make arrangements for late check-ins.
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Can I bring alcohol and food in with me?
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Yes once on arrival for personal use.
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Will there be a bar / food?
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Yes - we’ll share details nearer the time.
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Are the toilets / showers open 24 hours a
day?
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Yes – and cleaned regularly.
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Can friends visit who aren’t staying at
Glastotel?
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I’m afraid not – this is to make sure that the infrastructure doesn’t come under unnecessary pressure.
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If we stay at Glastotel can we use the
facilities at The Pop-Up Hotel?
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I’m afraid not.
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Can I bring a kettle or mini fridge?
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I’m afraid not – power purchased in tents is only suitable for charging devices.
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Can I bring a fridge / plug in cool box for
‘medicine’?
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I’m afraid not – power purchased in tents is only suitable for charging devices but if you purchase a very small low voltage one and share the spec with us beforehand then we’ll maybe able to make arrangements.
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Can I plug a hairdryer / straighteners into
the power in the tent?
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I’m afraid not but they’ll be a shared space for you to do this.
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If I don’t have power will there be
anywhere to charge my phone?
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Yes - we’ll provide power in shared spaces but you’ll need to stay with your phone / device.
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Can I bring a gas or standard bbq?
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I’m afraid not.
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Can I have a campfire?
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I’m afraid not but there will be a site campfire organised, and run by,the hosts.
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Do you allow children?
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We do – the price is the same as an additional adult. Infants (0-5) where you provide beds and bedding can be added for free but only up to the max occupancy.
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Do you provide lockers for valuables?
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I’m afraid not – we advise guests not to bring valuables if possible.
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Can I have more than 1 car-park space?
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One is included in your reservation. You can have up to 2 additional at a cost of £30 each.
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Will there be help available to carry my
luggage?
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There will be a limited number of luggage carts for you to rent.
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Can I park next to my tent?
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I’m afraid not.
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Will there be water points?
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Yes