FAQs

• Where is the site? +
  We are a 15 minute flat walk to gate D.
  
  Click here for a link to the map
• Do you provide shuttles? +
  I’m afraid we’re not permitted to transport guests across the festival car-park fields.
• Can you pick me up from the coach station. +
  I’m afraid not – we recommend you get in a taxi at the taxi rank and book your return taxi well in advance (not during the festival).
• Will I get my deposit back if I don’t get a ticket? +
  You would get 50% of your deposit / 25% of the total back if you cancel before the final balance is due. We advise guests to secure tickets before booking accommodation.
• What is the deposit required? +
  50%
• When will I need to pay my balance? +
  End of March 2020
• Can I pay in instalments? +
  I’m afraid not.
• What time is check in / out? +
  Check-in Midday on Wednesday 24th. Check out 11am on Monday 29th
• If I don’t want the tent for all 5 nights is it cheaper? +
  Because we can not re-let the tent for vacant nights I’m afraid not - it’s the same price no matter how many of the 5 nights you use it for.
• Can I arrive at any time? +
  You can arrive any time from check-in time. We do close reception at around 10pm but we try to make arrangements for late check-ins.
• Can I bring alcohol and food in with me? +
  Yes once on arrival for personal use.
• Will there be a bar / food? +
  Yes - we’ll share details nearer the time.
• Are the toilets / showers open 24 hours a day? +
  Yes – and cleaned regularly.
• Can friends visit who aren’t staying at Glastotel? +
  I’m afraid not – this is to make sure that the infrastructure doesn’t come under unnecessary pressure.
• If we stay at Glastotel can we use the facilities at The Pop-Up Hotel? +
  I’m afraid not.
• Can I bring a kettle or mini fridge? +
  I’m afraid not – power purchased in tents is only suitable for charging devices.
• Can I bring a fridge / plug in cool box for ‘medicine’? +
  I’m afraid not – power purchased in tents is only suitable for charging devices but if you purchase a very small low voltage one and share the spec with us beforehand then we’ll maybe able to make arrangements.
• Can I plug a hairdryer / straighteners into the power in the tent? +
  I’m afraid not but they’ll be a shared space for you to do this.
• If I don’t have power will there be anywhere to charge my phone? +
  Yes - we’ll provide power in shared spaces but you’ll need to stay with your phone / device.
• Can I bring a gas or standard bbq? +
  I’m afraid not.
• Can I have a campfire? +
  I’m afraid not but there will be a site campfire organised, and run by,the hosts.
• Do you allow children? +
  We do – the price is the same as an additional adult. Infants (0-5) where you provide beds and bedding can be added for free but only up to the max occupancy.
• Do you provide lockers for valuables? +
  I’m afraid not – we advise guests not to bring valuables if possible.
• Can I have more than 1 car-park space? +
  One is included in your reservation. You can have up to 2 additional at a cost of £30 each.
• Will there be help available to carry my luggage? +
  There will be a limited number of luggage carts for you to rent.
• Can I park next to my tent? +
  I’m afraid not.
• Will there be water points? +
  Yes